Cancelling or declining e-Transfers

There are many reasons you might need to cancel or decline

Perhaps your plans changed, the amount is different, or an error was made when an e-Transfer was sent. Fortunately, you can cancel a sent transfer (as long as it hasn’t yet been accepted) or decline one sent to you.

Canceling an Interac e-Transfer^®

It’s possible to cancel an e-Transfer as long as the recipient hasn’t yet accepted it. As soon as you cancel, the funds will be automatically deposited back into your account.

To cancel an e-Transfer:

• Log in to Online Banking, select Transfers, then Interac e-Transfer from the left navigation menu.
• Click View/Resend/Cancel Pending Transfers, then select which transfer you wish to cancel.

Any applicable account service fees will still apply, even if you’ve cancelled the e-Transfer.

In Mobile Banking, in the e-Transfer section, click Pending and touch the red circle to the right of the transaction you wish to cancel. It will ask you to confirm the cancellation and will also give you an opportunity to send a message to the recipient.

Declined transfers

If the recipient declines the e-Transfer, the money will be automatically returned to your account. You’ll receive a confirmation email advising you that the transfer has been declined. Any applicable account service fees will still apply.

If you receive an e-Transfer that you wish to decline, simply select that option in the notification email. The sender will be notified by their own institution that you have declined the transfer.

Talk to us

For any questions about e-Transfers please call us at 604.982.8000 (toll-free 1.888.713.6728), send us a message, or visit a local branch.