Find the answers you’re looking for

Our Help Centre is designed to answer the most common – and not so common – “how to” questions you may have regarding our wide range of financial products and services. For other more “advisory” related questions, please visit our Advice Hub.

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RRSPs

Getting Started with an RRSP

An RRSP allows you to save during your prime income earning years, tax-deferred, to help build your retirement nest egg. Learn how to get started.
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Investments

Term deposit (GIC) rates

BlueShore Financial term deposits offer investment periods from as short as 30 days to up to 5 years. Discover our competitive rates and find a term deposit to match your savings timelines and goals.
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Online Banking

View your investment accounts in Online Banking

Check your investment account details, balances, and transactions whenever you log into Online Banking.
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Investments

Deposit guarantee protection

Understand how the Credit Union Deposit Insurance Corporation of British Columbia (CUDIC) protects the money you deposit at BlueShore Financial.
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Investments

Understanding market-linked term deposits

A market-linked term deposit guarantees your principal investment while providing the higher growth potential of equity markets.
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Investments

Redeeming a term deposit (GIC)

Is your term deposit (or GIC) coming to the end of its term? Learn what’s next.
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Investments

Investment account fees

Understand what investment account fees are, why they’re charged, and their value to you.
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Debit Cards

Using your Access Card internationally

Your BlueShore Access Card can be used in locations across Canada, the U.S., and all over the world. Find out which participating networks to look for when traveling.
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Debit Cards

What to do if your Access Card is not returned by an ATM

From time to time, an ATM will retain an debit card. This can be due to a number of reasons, from suspected fraud to mechanical failure. Find out what to do.
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Debit Cards

What to do if your Access Card is declined

Access Cards can be declined for a number of reasons. There could be issues with the network, your transaction limit, or if you’ve entered your PIN incorrectly too many times. Find out what to do if your card is declined.
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Have a question? Ask an expert

Ronak Yazd
Financial Advisor
Mutual Funds Investment Specialist

Our team of experienced professionals are here to answer any questions you may have.

Meet our advisory team