Reporting Problems

Lost or Stolen Card? Report it ASAP

If your credit or debit card is lost, stolen or if there's been inappropriate activity in your account, please report it immediately or contact us.

BlueShore Access Card (debit card)
Phone: 604.982.8000 in the Lower Mainland or toll-free 1.888.713.6728
Hours: Monday to Friday 8am-8pm and Saturday 9am-5pm
After hours call toll-free 1.866.758.5678 (automated attendant)

BlueShore Collabria Mastercard^®
Mastercard cardholder support
Phone: 1.855.341.4643 or call collect 647.252.9564 (outside Canada and U.S.)
24-hours a day, 7-days a week.

Think you've been a victim of fraud?

Let us know immediately by calling 604.982.8000 or toll-free 1.888.713.6728. You can also get in touch with your local RCMP Detachment or the police in your area.

You can also contact the RCMP's Reporting Economic Crime On-Line (RECOL) website. Fraudulent e-mails can be forwarded to the RCMP's intelligence gathering unit at The Canadian Anti-fraud Call Centre (CAFCC). You can also advise them of identity theft as well.

The following organizations can also help you learn more about various types of fraud:

• Competition Bureau
• Royal Canadian Mounted Police (RCMP)
• Canadian Council of Better Business Bureaus

For your responsibilities, please review our Account Operating Agreement.