Setting up business alerts

Be notified when there is activity on your business account

Security and financial alerts are a convenient way to be notified by text or email in the event of suspicious or potentially fraudulent activity on your business accounts. There are two alerts designed specifically for use with our business accounts:

• Transaction Pending Approval - Alerts you when a Business Online Banking transaction is pending approval
• Transaction About to Expire - Alerts you when a transaction approaches its expiry date.

No personal information is transmitted with the alerts such as account numbers or other data that could potentially be used to identify you or your accounts.

Setting up alerts

After logging in to Business Online Banking:

• Select Messages and Alerts from the left-hand menu, then click on Manage Alerts.
• Follow the simple instructions on the page.
• Note, there is an additional option: Alerts History, which will show you all the alerts that have been sent to you in the last 30 days.

Managing alerts

After you have finished setting up your alerts, you can manage the contacts from the Manage Alerts Contacts and Mobile Nicknames page. You can have up to three mobile phone numbers or email addresses listed as contacts.

You can add, delete, or disable a contact temporarily within the Manage Alerts Contacts table.

To cancel an alert, select the alert you wish to cancel and click on Delete at the bottom of the box.

Adding alert recipients

In addition to receiving alerts to your email or mobile phone, you can also add other recipients for your alerts, such as a business partner or accountant to help monitor your business accounts.

Talk to us

If you have any questions about using Business Online Banking, please call us at 604.982.8000 (toll-free 1.888.713.6728), send us a message, or visit a local branch.