Keeping your Mastercard safe

It pays to be aware and proactive

There are many ways we help keep your credit card safe. If there is any unusual purchase activity, Collabria will contact you immediately to determine if there are unauthorized transactions associated with your account.

You can also sign up for real-time fraud text alerts that are sent directly to your mobile phone. These alerts can help you prevent fraudulent transactions from occurring on your card. Enrolling is easy and the service is free. (Standard text messaging rates may apply.)

Online shopping protection with SecureCode

With online shopping more popular than ever, Mastercard’s SecureCode^® gives you an extra layer of protection to help prevent online fraud. It’s a private code for your Mastercard account that is easy to activate and use and works like a PIN when completing a transaction. Even if someone knows your card number, the purchase can’t be completed without your SecureCode at a participating merchant.

Zero liability

With your Mastercard you can shop with complete confidence – online or in stores. You’re only responsible for purchases you’ve authorized on your Mastercard account.

To report a lost or stolen card

To report a lost or stolen card, obtain an emergency card replacement or receive an emergency cash advance, contact Collabria’s Mastercard Global Services:

• In Canada and the U.S: 1.800.622.7747
• International Collect: 1.636.722.7111

If you have any general questions or concerns, call Collabria’s Cardholder Service at 1.855.341.4643 for assistance.