Business Online Banking FAQs
- What is BlueShore Financial's Business Online Banking?
BlueShore Financial's Business Online Banking is an online banking solution that offers the following conveniences:
- Access to both personal and business accounts with one login. Once you have logged in, you will have a multi-membership view of all accounts on which you are a signer.
- Most popular online banking functions such as viewing account summaries and activities, making bill payments, transferring funds between accounts, and filing or remitting government payments.
- Functionality to delegate others such as a bookkeeper or a family member to have limited access to your online business account. This access can be ‘read-only- to view information or the access can allow them to initiate a transaction, such as a bill payment with the business account signer approving or declining the transaction.
- Two signature required accounts can be set up for accounts that require dual approvals.
- How is Business Online Banking different from regular Online Banking?
Business Online Banking offers the same features as Online Banking, PLUS the added features that a business may require, including:
- Delegating others to initiate transactions, and still managing the approval or decline of the transaction
- Two signature required accounts can be set up for accounts that require dual approvals.
- Is there a business mobile banking solution?
Yes, along with Small Business Online Banking, businesses and organizations can do their banking anytime anywhere with a smart phone. Mobile banking features include:
- Day to day banking features including bill payment, view transactions, transfer funds and more
- Business account signers can approve or decline transactions set up by delegates
- Also, dual signature required transactions are available.
- Can I use Business Online Banking on my mobile device outside of Canada?
Mobile Banking for smartphones will work in any country where the mobile carrier’s data plan will work. However, while Mobile Banking is a free service from BlueShore Financial, the mobile carrier will likely charge for accessing data while roaming. We recommend that you check with your mobile carrier before using Mobile Banking for smartphones outside of Canada.
- How secure is Business Online Banking?
Business Online Banking provides the security and safeguarding of your personal, business and financial information to the highest standards available.
- What does it cost to use Business Online Banking?
There are no additional charges to using Business Online Banking, however your regular account fees still apply depending on the package you have selected.
- I am interested in signing up for Business Online Banking, how do I get started?
If you already conduct your banking online with BlueShore Financial, please contact any of our convenient branches where you can quickly and easily get started with Business Online Banking.
If you do not currently conduct your banking online with BlueShore Financial, please visit any BlueShore Financial branch and we will be able to get you set up.
- What is a delegate?
Delegates are people within a business (Accountant/Bookkeeper) who have limited access to online banking accounts. Delegates are created by signers and can be either “Read-only” or “Initiators.”
- How many delegates can I have?
Each Signer can have up to three (3) Delegates.
- Why isn't the "Add delegate" link working?
Each signer can add a maximum of three delegates. Once you have three delegates, the link becomes inactive.
- How do I choose a delegate's login and password?
When you click Add Delegate you are taken to the Add Delegate page, your delegate's login is automatically generated and cannot be changed. You must enter a temporary personal access code (PAC) and communicate it to your delegate in a secure way.
- Why can't I change my delegate's login?
Your delegate's login is automatically generated to ensure that it remains unique and secure. It cannot be changed.
- What is the difference between read-only and initiator access levels?
Read-only delegates can view account activity in accounts you give them access to. Initiator delegates can view accounts and initiate (or set up) transactions, which must be approved by signers. For example, your receptionist may have read-only access to look at transactions, while your bookkeeper will have initiator access to set up bill payments and transfers.
- Will my delegate see my personal accounts?
Delegate can only see the accounts you have given them access to. If you don't want delegates to view any personal accounts that you have added to the Consolidation Manager, make sure those accounts are not selected for delegate access.
- I have a dual-signature account. Does my partner need to approve the addition of my delegate?
No, but your partner must approve any transactions that your delegate may initiate.
- What should I do if my delegate forgets their PAC?
You must assign a personal access code (PAC). In Delegate Manager, click Edit beside your delegate's name to access the Edit Delegate page. Enter a new temporary PAC. You should give your delegate the new password in a secure way. The delegate will be prompted to change the temporary password after logging in.
- My business partner’s delegate initiated a transaction but my partner is on vacation. Can I approve the transaction?
- How do I restore access for a delegate who is locked out of online banking?
In Delegate Manager, click Edit beside your locked delegate's name to access the Edit Delegate page. Check the "Unlock this account" checkbox to restore your delegate's access.
- How can I permanently remove a delegate's access?
Click on Delete beside the delegate's name in the Delegate Manager to remove the user permanently.
- How can I temporarily remove a delegate's access?
In the Delegate Manager, click Edit beside your delegate's name to go to the Edit Delegate page. Change the Delegate's status to Inactive. When you want to restore delegate access, change the status back to Active (for example, this is a very handy tool when you hire an accountant at tax time but only need them a few months a year).
- Can a Signer Edit a delegate from another Signer’s list of delegates?
No, one Signer cannot Edit the other Signer’s delegates.
- Can a Signer Delete a delegate from another Signers list of delegates?
Yes, one Signer can Delete the other Signer’s delegates.
- My Delegate is trying to log in on Business Online Banking with the Delegate Login ID using the “D” in front of the numbers. We know it’s right but it’s not working.
The “D” is case sensitive and must be a capital “D.”
- How do I add a consolidated account?
To add a consolidated account, click the Consolidate Account link at the top of the page. Then complete the information on the Consolidate Account page. After you have added the maximum number of three consolidated accounts, this link will become inactive.
- How do I remove a consolidated account?
To remove a consolidated account, click Remove to the right of the account in the Account Consolidation Manager. This does not affect the account itself. You can continue to access that account by logging directly into it.
- How do I use the Update PAC link?
This link will appear when an account could not be accessed, probably because of an incorrect PAC. Click the link and enter the PAC used to log directly into this account. Your PAC will be updated and you will be able to view the account along with your other consolidated accounts.
- Can I include just one account from my consolidated PAN?
No, when you consolidate a PAN all the accounts and relationships under that PAN will be consolidated.
- How do I recall a transaction?
Recalling a transaction effectively cancels the transaction request. You can recall any transactions that appear under Transactions Requiring Review from Others. Any transactions that have already been approved or rejected cannot be recalled.
- What does it mean to initiate a transaction?
Delegates initiate transactions that require approval from signers. Initiating a transaction involves setting up the transaction by entering information such as the type of payment, account to transfer from, payee, amount and the payment date. A signer must approve it in order for the transaction to actually take place.
Transactions created by a delegate become Pending Transactions and require approval from a signer. These transactions must be approved by the date stated under "Transaction Status" on the receipt page, otherwise they will expire and will not be carried out.
Once the signer approves a transaction, it is carried out by the banking system unless the account is set up as a two-to-sign in which case an additional second approver is required.
- Do signers have to approve a recurring transaction every time it occurs?
No, the signer only has to approve the recurring transaction once, when it is first initiated.
- Why has my transaction expired?
Transactions such as bill payments must be approved by a certain date, otherwise they will expire. The expiry date can be found under "Transaction Status" on the receipt page when the delegate creates the transaction, and under "Payment Status" in the Transaction Manager.
- How are authorized signers notified if a transaction is pending or is about to expire?
The Authorized signers can set up Email and/or Mobile phone text notifications for all pending or soon to expire transactions by creating a Business Alert located under “Manage Alerts” section of Business Online Banking.
- Does an initiated transaction expire if the authorized signers have not approved it by end of day?
The Authorized signers have 7 days to act on a transaction prior to expiry. The authorized users will receive a daily notification of a transaction pending.
- Where can I see my approved transactions?
Once a transaction is approved, it can be in the history of the account from which funds were taken.
- I have a dual-signature account. Do all transactions require two approvals?
A dual signature account is used by businesses that require two signatures to approve a transaction. If you have initiator delegates, all initiated transactions require approval from two signers. For example, a bill payment initiated by an initiator delegate requires two approvals.